At the top of the South Stand, in the far west corner, the club’s sensory room offers a full view of the pitch with special glass to keep out the noise. It allows families who otherwise could not come to see The Bees to have access to our games. It is aimed at supporters who have sensory processing issues and find it difficult to cope with large crowds and match day atmosphere.
The aim is to slowly introduce fans to the main bowl seating and match day atmosphere with opportunities to exit the venue at half time or during the match. We hope that after the time, some supporters can feel comfortable enough to access the general admission seats. We realize this won’t be for everyone, we also need to stress that parents and guardians are there to support our staff and not just watch the game from that perspective.
It is open from one hour before the match and accessible from Entrance A at the corner of the South Stand to the left of the ticket office. It has its own self-contained accessible toilet and we offer you the possibility to buy food during the game and bring it into the room. Also, if people need to bring their own refreshments or food, that can be done, we just need to know in advance.
The room can be reserved on a match-by-match basis, with priority given to subscribers and members. As space in the room is limited, a reservation is required. We will try to accommodate all requests to use the room subject to availability.
To reserve a spot in the sensory room, please contact us at [email protected] to fill out a request form.
Once you have completed the request form, a member of the Accessibility team will contact you to follow up on your request and provide you with available dates.
If you have specific questions about the sensory room, please contact us. We can take small groups into the hall of up to three people and on most match days other supporters will be using the hall at the same time. We ask all users to respect each other and be aware that there will be a range of ages and group sizes using the room. Additionally, users will have a range of sensory processing issues, so we will ensure that our staff are available to support each group.
Visit of the room before a match: we offer supporters the possibility, on non-match days or before the hall opens, to visit the hall with their family to get an idea of the space, how it is accessible and the route of the day of the game from start to finish. We believe this helps some users feel more comfortable watching a live match and coping with the busy atmosphere of matchdays.