Prior to getting married and becoming a mother, Carol Lahti taught school for three years, followed by 10 years at a business in Manhattan, running a $6 million division of a major corporation. After her marriage, Lahti and her young family moved to California and she became a stay-at-home mom to two children. She “enjoyed both careers – teaching children and running a business” – so when the family moved back to the East Coast, she decided to start the Kids Club House where she could put her various skills to good use.
His vision was to “create an indoor park so children can run and climb whatever the weather.” She has developed educational programs where children learn through play and programs that allow parents to connect with each other. Her husband, Gary Lahti, built the facility and years later bought and remodeled the building the Kids Club House currently operates on County Route 1 in Pine Island.
Over the past 30 years, Lahti has created a business strategy that could be applied to many different businesses.
TOP TEN Ways to Stay in Business for 30 Years
10. Develop a business plan that adapts to the needs of your clients.
9. Be prepared to change over time.
8. Surround yourself with people who can support your good work and delegate. Accept your own flaws.
7. Remember that your staff is your most important resource responding to support for requests.
6. Realize that your employees’ work is not only about their income, but leaves them time for family and personal care. Also be aware that they may not have all the skills required for the job. That’s why it’s a team.
5. Don’t take the occasional unhappy customer personally, but find a solution and a plan to avoid the situation in the future.
4. Understand that big profits can take time.
3. Decisions should be made considering all aspects of the business, putting employees first.
2. Make sure you love what you do. If you are happy, your employees and customers will want to be part of your world.
1. Practice what you learned in kindergarten. Be fair, be kind and do your best.